Reference

Privacy Policy for your kye11 account

Our Privacy Policy explains how we collect, use, store and protect the data linked to your account, wallet, device and support chats.

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kye11 Privacy Policy for your kye11 account
PRIVACY HELP

Contact us about your privacy data

If you want to ask about data access, correction, deletion or account privacy, use the contact path that matches your request.

Account privacy desk Send account-related privacy questions from the email address linked to your profile.
Live chat privacy routing Use live chat for urgent privacy concerns, such as an unknown login alert or…
Document request channel For data copies, correction requests or account closure records, write to privacy support with…
DATA PRACTICE

How we handle account privacy

We treat privacy as part of the account operation, not as a separate promise. That means the same controls used for login checks, payment tracing, cookie settings and support replies are tied…

Account details

We collect details such as name, email, phone number, login records and verification status to run your account. These records help us confirm ownership, manage access, and respond when you ask for privacy changes.

Payment records

UPI, Paytm and PhonePe references are stored to match deposits, withdrawals and wallet queries with your account. We do not use those records for unrelated contact, and we restrict internal access by role.

Cookie settings

Cookies help keep you signed in, remember basic preferences and detect unusual device behaviour. You can manage browser cookies, but some account safety checks may not work correctly if essential cookies are blocked.

Security checks

We use device, IP and session signals to spot suspicious access and protect wallet activity. When a check looks unusual, we may pause changes until you confirm account ownership through support.

Retention periods

We keep records only for account operation, legal duties, dispute handling and fraud prevention. Some data can be deleted on request, while payment and compliance records may need storage for a set period.

Change requests

You can ask us to correct profile data, review stored records or close your account data where the law allows. We verify identity first, then explain what we can change and what must remain.

Privacy questions before you join kye11

These answers cover common privacy requests for your account, wallet and device data. They explain what we collect, how long we keep it, how you can reach us, and what happens when you ask for access, correction or deletion.

We collect account details such as name, phone number, email address, login records, device data and verification status. We also store wallet references when you use UPI, Paytm or PhonePe for account transactions.

Payment records help us match wallet activity to your account, investigate failed transfers, confirm withdrawal requests and answer support queries. These records are linked to your account and handled under the retention rules in this policy.

Yes, you can request a copy of data linked to your account. We first confirm that the request comes from you, then provide the records we can share under applicable law and internal security rules.

Cookies support sign-in sessions, device recognition, basic preferences and security checks. You can change cookie settings in your browser, but blocking essential cookies may affect login stability and account protection features.

We keep account and payment data for as long as needed for service operation, legal duties, dispute handling and fraud prevention. If deletion is available, we process it after checking ownership and retention requirements.

Only authorised team roles can access account, wallet or support records, and access is tied to work needs. For example, payment checks, account security and privacy requests are handled by separate internal permissions.

Contact privacy support from the email linked to your account and describe what needs correction. We may request verification before changing details, especially when the update affects login, wallet access or withdrawal checks.

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